FAQS

Thanks for shopping at ​Biēn Wellness Hub!

Got questions? See details below for frequently asked questions.

 

Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion.

  

Kindly book your own rider to prevent delays in delivery. (10am-4pm only)

Please let us know the ff details once booked:

1. Type of courier

2. Riders name

3. Name of person who booked

Php550 (100 grams)

 

Php650 (250 grams)

Php950 (500 grams)

Php1,750 (1kg)

Australia, Austria, Bahrain, Bangladesh, Belgium, Brunei Darussalam, Cambodia, Canada, China, Cyprus, Denmark, Egypt, Finland, France, Germany, Great Britain, Greece 

 

  

ESTIMATED TRANSIT TIME:
Asia: 5-7 working days
Australia, New Zealand, Middle East: 5-10 working days
USA, Canada, Europe: 7-15 working days

Rest of the world: 10-20 working days

  

 However, if we have some crazy promotion or a new launch, orders may take a bit longer to process. 

 

All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Biēn Wellness Hub order and/or shipping total. Biēn Wellness Hub is not responsible for fees associated with import. All fees must be paid by the parcel recipient. 

Please note, Biēn Wellness Hub is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.

 

Once your order has been shipped, a confirmation email will be sent as soon as your order is confirmed together with your tracking number via our courier.

  

If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team at lebienproducts@gmail.com to assist you further.